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014-19 - Efficiency, Inc. - Contract Amendment Renewal 2Efficiency Inc. Technigal Sjillno_r_t_Agreement As an Efficiency, Inc. technical support contract customer, "Port Orchard Municipal" will receive (1) one-year from 02/09/2021-02/08/2022 (term of agreement) which includes: • Full parts and labor warranty both hardware & software with replacement of parts that are defective or become worn in the course of normal use. • Calls for service during normal business hours will be returned in less than 4 business hours. Service issues not resolvable remotely will result in priority dispatch for onsite service. • **Labor and parts required as a result of improper use, mishandling or damage through accident or unauthorized service performed by anyone other than our service department will be chargeable (see Rates for Chargeable Service Under Contract below). • Service will be performed during normal business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday excluding holidays. • On -site education after initial installation & training. • Unlimited calls from 8:00 a.m. to 5:00 p.m. PST to Efficiency Inc. excluding holidays and weekends. • Electronic logging of issues and questions to FTR (email & Web) 24 hours per day. • Unlimited access to the FTR Knowledge Base. • On-line access and hardcopies of all released Technical Support memos. • On-line access to product documentation. • Software fixes via electronic download. • Free downloads of service packs. • Automatic renewal invoice is sent 30+ days prior to expiration of the term of the agreement. Payment must be received prior to expiration of the term of agreement to avoid cancellation of contract. Lapsed service agreements require on -site inspection at customers expense before contract can be re -instated. * *Rates for Chargeable -Service Under Contract • Contract Hardware/Software On -Site Service Rate: $125.00 per hour on -site, plus $100.00 per hour travel and parts. • Contract Hardware/Software Shop Rate: Minimum shop charge is $125.00 per hour, plus parts and shipping. Shop charge applies to carry -in and mail -in. • Non -Contract Telephone Support Rate: $125.00 per hour billed in 15 minute increments at $31.25. Please Note • All customer account balances must be current before local service/support will be provided. • Pricing is subject to change without prior notice for chargeable services and renewals are subject to 2% annual increase. • Customers not covered by a Support Agreement will be charged the standard rate of $185.00 per hour on -site, plus $100.00 per hour travel, parts and applicable expenses, during normal business hours. Xxw-L! 77awAm k 1/1/2021 Customer Signature & Date Efficiency, Inc. & Date Please sign and email back to Karri Boerner at karrib@eff-inc.com Thank You! Efficiency, Inc. 4742 42"d Ave SW *468, Seattle WA 98116 Port Orchard Municipal 216 Prospect St Port Orchard, WA 98366 Contact: Sharon Ells 360-876-1701 sellsftity0portorchard.us Customer: 160049 Reference: MA.0O6O0 Renewal Date: 02/09/21 Renewal $: $ 834.00 Customer has had a maintenance contract since 2005. Accessories and supplies are excluded from maintenance agreement. Equipment covered on maintenance agreement: Eft uipment Serial Number Reporter 2.1 OOOGR210E81216 Log Notes 2.1 Standard OO1GL210E61453 Clock 0432-12953 MOTU 8Pre USB Mixer 31218 Should you have any questions, we can be reached at: Office: 206-768-2800 Toll -Free: 888-768-2888 Fax: 206-768-2806 Sales: Frank Romero Service: Frank Romero Billing: Karri Boerner Owner: ]an Castle fromero@Eff-Inc.com fromero@Eff-Inc.com karrib@Efi°-Inc.com icastle@Eff-Inc.com Efficiency, Inc. is celebrating its' 67t" year in business and we look forward to a continued relationship with your organization. Renewals are subject to 2% annual increase. Payment must be received by the contract renewal date listed above to avoid cancellation of contract. Once a contract has lapsed it will require an on -site inspection at customers expense before contract can be re- instated. Thank You, Efficiency, Inc. Efficiency, Inc. 4742 42"d Ave SW #468, Seattle WA 98116 EFFICIENCY, INC. 4742 42ND AVE SW #468 SEATTLE, WA 98116 206-768-2800 SOLD TO: CUSTOMER # 160049 PORT ORCHARD MUNICIPAL SHARON ELLS 216 PROSPECT ST PORT ORCHARD, WA 98366 sel Is@cityofparto rcha rd QTY DESCRIPTION INVOICE #: 600121 INVOICE DATE: 1/1/2021 TERMS: NET 30 DAYS PO #: SHARON ELLS SHIP TO: SAME AS SOLD TO PRICING 1 FTR ANNUAL MAINTENANCE AGREEMENT $ 834.00 -RENEWAL DATE IS 02/09/2021 -SEE ATTACHED FOR DETAILS -L.C. 1802 SALES TAX RATE 9.0% 75.06 *Payment must be received by the contract renewal date listed above to avoid cancellation of contract. Once a contract has lapsed, it will require an on -site inspection at customers expense before contract can be re- instated.