049-19 - Excel Business Systems, Inc. - ContractV.,
BUSINESS SYSTEMS, INC.
1340 Lumsden Road, Suite 1 10 • Port Orchard, WA 98367
360.443.2220 9 253.473.9663 • Fax 360.443.2228
Service Contract
Client: CITY OF PORT ORCHARD CUSTOMER: P1008
Address: 216 PROSPECT STREET Contact: BRANDY RINEARSON
PORT ORCHARD, WA 98366 Phone: 360-876-7030
Email: brinearson@cityofportorchard.us
Equipment: CANON IR ADV C356iF Serial Number: 2ABO3442
Condition: PURCHASED Surge Protector: YES
contract: imageCARE Gold Plus
Please see imageCARE Program for complete details.
Billing Cycle: MONTHLY
Start Date: AUGUST 1, 2019 End Date: JULY 31, 2022
Black
Color
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Start Meter
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6243
1195
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RATE PER BILLING CYCLE: AS USED
Does not include tax, overages and/or billing fees /f applicable
Please see back for complete Terms & Conditions
Client Acceptance
Signature: _
Date: JULY 11, 2019
Sales Rep: Mark Trenary Print Name:
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Excel Business Systems, Inc.
imageCARE Service Contract
General Terms and Conditions
PURPOSE: This contract covers the cost for adjustments, repairs, and replacements of parts and supplies items, excluding
staples and paper, necessitated by normal use of the equipment. All damages or losses resulting from accident, misuse, or
other events such as fire, theft, water damage or ANY OTHER CAUSE EXTERNAL to the machine are not covered. The use of
unauthorized parts, components, modifications, or personnel to effect repairs or changes will be considered misuse and
repairs will be billed at the current billable rate. This contract does not cover loss of use or production. Services under this
contract do not assure uninterrupted operation of the machine. Excel is not responsible for failure to render services due to
causes beyond our control.
TERMS: This Service Contract is effective for 36 months or as specified under Additional Terms as to each unit of newly
purchased Equipment. The contract will be automatically renewed at 1 year terms unless written notice is received by Excel
at least 30 days prior to the expiration date. The customer then agrees to pay the then current annual cost rate for the new
contract. If the contract is not renewed, the Customer is responsible for returning all unused supplies to Excel's office at the
Customer's expense. If supplies are not returned within 30 days of non -renewal of contract, Excel will Invoice Customer for
full retail value of supplies, If you cancel at any time other than at least 30 days prior to the expiration date, we are not
obligated to issue any credit invoice or refund. Additionally, Excel reserves the right to bill customer pro -rated usage for any
maintenance kits, imaging units, or fuser units installed in customers equipment in the previous 60 days.
PAYMENT DEFAULT OR BREACH OF CONTRACT: Failure to pay within 30 days of invoice for any payment due will put this
contract on a credit hold. All parts and service rendered during that time period will be charged separately. if the Customer
does not pay all charges, billed under the terms of this Contract, promptly when due, or in the event of a breach of any of the
other terms of the Agreement, Excel may (1) refuse to service the equipment until remittance is made, (2) provide service
on "Per Call" billable rates, (3) require C.O.D. payment in full at the time of service (and any supplies) at Excel's "Per Call"
billable rates, and (4) take any and all other actions as provided by law. Such remedies shall be cumulative, and the waiver
of any one breach by customer shall not be deemed a waiver or any other or subsequent breach.
AMENDMENTS: Verbal agreements are not part of this contract. No one is authorized to change, alter, or amend the terms
and conditions of this contract unless agreed to in writing by officers of Excel, This contract is nontransferable by the
customer.
MAINTENANCE: Execution of a contract service call will be made during normal business hours (8:30 to 5:00 Monday thru
Friday) on the equipment specified on this contract. Work requested to be done outside Excel's normal working hours WILL
BE CHARGED FOR at the current billable rate with a 4 hour MINIMUM charge. Periodic inspections for the purpose of
rendering preventative maintenance (PM's) and servicing will be made on dates specified by Excel. These inspections will
be based an a calendar year or meter schedule depending on the operating conditions of the equipment. All PM's will be
performed as per FACTORY specified intervals.
CUSTOMER OBLIGATIONS: Throughout the term of this contract you shall (1) monitor the machine operation and notify us
if you determine that the equipment is in need of repair; (2) permit Excel to enter the property where the equipment Is
located to inspect it an any reasonable time; (3) provide Excel with a reasonable amount of space to make necessary
Inspections or repairs; (4) supply required electrical power; f 5) take responsibility for the daily maintenance of equipment,
to include (a) replacing toner and waste toner bottles as needed, (b) keeping the glass clean, (c) having proper supply
inventory, (d) removal of occasional paper miss -feeds, and (e) provide Excel with accurate meter readings for billing. If you
do not supply meters readings to Excel when requested, Excel reserves the right to estimate your meters, or send an Excel
representative to your location at your expense.
EXCLUSIONS: The following services are not covered under this contract and may cause this contract to be null and void
without refund: (1) repair of damage or the replacement of maintenance parts caused by accident, disaster, neglect, abuse or
misuse of the machine; (2) the use of parts, supplies, components, modifications or personnel to effect repairs on the
machine not approved by Excel as 'suitable' for your particular machine(s); (3) transportation or relocation; (4) relocation
of machine(s) outside of Excel's authorized servicing area; (5) circuit board repairs or replacement costs when you do not
have your machine connected to an Excel approved surge protection device; (6) service calls caused by any additions to, or
changes to the customer's computer or network environment. Customer's network is defined as anything on the network
side of the cable connecting the machine to the local area network. if customer network service is required, those services
can be provided by Excel on a billable basis at the current billable rate. If your customer account is current the billable rate
may be discounted by 30%.