001-24 - Resolution - Copier Maintenance AgreementsDocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
RESOLUTION NO. 001-24
A RESOLUTION OF THE CITY OF PORT ORCHARD, WASHINGTON, APPROVING A
CONTRACT WITH EXCEL BUSINESS SYSTEMS INC FOR FOUR COPIER
MAINTENANCE AGREEMENTS.
WHEREAS, the City purchased four copiers, located in the Admin/Finance, Court, Police
and DCD departments, in December 2023; and
WHEREAS, the copiers maintenance agreements expired on 12/31/2023 when the
machines were purchased, and staff wishes to enter into a new agreement for a 2-year
maintenance agreement; and
WHEREAS, pursuant to RCW 42.23.030 (6)(a) limits the amount a municipal officer can
benefit from a contract in which the total amount received under the contract or contracts to
$1,500 in any calendar month. Because the councilmember does not meet that threshold, the City
is interested in continuing the maintenance agreement with the current vendor, Excel Business
Systems, Inc.; and
WHEREAS, city council authorizes the mayor to execute an agreement with Excel Business
Systems, Inc. for four copier maintenance agreements; now, therefore,
THE CITY COUNCIL OF THE CITY OF PORT ORCHARD, WASHINGTON, HEREBY RESOLVES
AS FOLLOWS:
THAT: Authorize the Mayor to execute the 2-year copier maintenance agreements for
the Admin/Finance, Court, Police and DCD departments.
PASSED by the City Council of the City of Port Orchard, SIGNED by the Mayor and attested
by the City Clerk in authentication of such passage this 9t" day of January 2024.
DocuSigned by:
3R9Rd92F3FSR47D
Robert Putaansuu, Mayor
ATTEST:
DocuSigned by:
�v'a�n e� UJAUL
Brandy Wallace, MMC, City Clerk
DocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
BUS//VESS SYSTEMS, 1/VC.
360.443.2220 ■ 253.473.9663 ■ 800.922.9449
www.excelbusinesssystems.net
Service Contract
Contract No. 007-24
Client: CITY OF PORT ORCHARD
Address: 216 PROSPECT STREET
PORT ORCHARD, WA 98366
CUSTOMER #: P1008
Contact: BRANDY WALLACE
Phone: 360-876-7030
Email: bwallace@portorchardwa.gov
Equipment: CANON IR ADV C5535 Serial Number: XLN05787 (Courts)
Condition: OWNED Surge Protector: YES
Contract: imageCARE Gold Plus
Please see imageCARE Programs for complete details.
Billing Cycle: MONTHLY
START: JANUARY 01, 2024 END: DECEMBER 31, 2026
Black
Color
Scan
Start Meter
Covered
**
**
N/A
0
0
N/A
dditional images
.0078
.0667
N/A
Client Acceptance
Date: December 22, 2023
Sales Rep: Mark Trenary
"BEGINNING METERS TO BE TAKEN ON 12/29/2023
RATE PER BILLING CYCLE: AS USED
*Does not include tax, overages and/or billing fees if applicable
L96
Signature:
96�J2E3F58����
Rob Putaansuu
Print Name:
Your Locally Owned Imaging Partner
DocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
Excel Business Systems, Inc.
imageCARE Service Contract
General Terms and Conditions
PURPOSE: This contract covers the cost for adjustments, repairs, and replacements of parts and supplies items, excluding
staples and paper, necessitated by normal use of the equipment. All damages or losses resulting from accident, misuse, or
other events such as fire, theft, water damage or ANY OTHER CAUSE EXTERNAL to the machine are not covered. The use of
unauthorized parts, components, modifications, or personnel to effect repairs or changes will be considered misuse and
repairs will be billed at the current billable rate. This contract does not cover loss of use or production. Services under this
contract do not assure uninterrupted operation of the machine. Excel is not responsible for failure to render services due to
causes beyond our control.
TERMS: This Service Contract is effective for 36 months or as specified under Additional Terms as to each unit of newly
purchased Equipment. The contract will be automatically renewed at 1 year terms unless written notice is received by Excel
at least 30 days prior to the expiration date. The customer then agrees to pay the then current annual cost rate for the new
contract. If the contract is not renewed, the Customer is responsible for returning all unused supplies to Excel's office at the
Customer's expense. If supplies are not returned within 30 days of non -renewal of contract, Excel will invoice Customer for
full retail value of supplies. If you cancel at any time other than at least 30 days prior to the expiration date, we are not
obligated to issue any credit invoice or refund. Additionally, Excel reserves the right to bill customer pro -rated usage for any
maintenance kits, imaging units, or fuser units installed in customers equipment in the previous 60 days.
PAYMENT DEFAULT OR BREACH OF CONTRACT: Failure to pay within 30 days of invoice for any payment due will put this
contract on a credit hold. All parts and service rendered during that time period will be charged separately. If the Customer
does not pay all charges, billed under the terms of this Contract, promptly when due, or in the event of a breach of any of the
other terms of the Agreement, Excel may (1) refuse to service the equipment until remittance is made, (2) provide service
on "Per Call" billable rates, (3) require C.O.D. payment in full at the time of service (and any supplies) at Excel's "Per Call"
billable rates, and (4) take any and all other actions as provided by law. Such remedies shall be cumulative, and the waiver
of any one breach by customer shall not be deemed a waiver or any other or subsequent breach.
AMENDMENTS: Verbal agreements are not part of this contract. No one is authorized to change, alter, or amend the terms
and conditions of this contract unless agreed to in writing by officers of Excel. This contract is nontransferable by the
customer.
MAINTENANCE: Execution of a contract service call will be made during normal business hours (8:30 to 5:00 Monday thru
Friday) on the equipment specified on this contract. Work requested to be done outside Excel's normal working hours WILL
BE CHARGED FOR at the current billable rate with a 4 hour MINIMUM charge. Periodic inspections for the purpose of
rendering preventative maintenance (PM's) and servicing will be made on dates specified by Excel. These inspections will
be based on a calendar year or meter schedule depending on the operating conditions of the equipment. All PM's will be
performed as per FACTORY specified intervals.
CUSTOMER OBLIGATIONS: Throughout the term of this contract you shall (1) monitor the machine operation and notify us
if you determine that the equipment is in need of repair; (2) permit Excel to enter the property where the equipment is
located to inspect it an any reasonable time; (3) provide Excel with a reasonable amount of space to make necessary
inspections or repairs; (4) supply required electrical power; (5) take responsibility for the daily maintenance of equipment,
to include (a) replacing toner and waste toner bottles as needed, (b) keeping the glass clean, (c) having proper supply
inventory, (d) removal of occasional paper miss -feeds, and (e) provide Excel with accurate meter readings for billing. If you
do not supply meters readings to Excel when requested, Excel reserves the right to estimate your meters, or send an Excel
representative to your location at your expense.
EXCLUSIONS: The following services are not covered under this contract and may cause this contract to be null and void
without refund: (1) repair of damage or the replacement of maintenance parts caused by accident, disaster, neglect, abuse or
misuse of the machine; (2) the use of parts, supplies, components, modifications or personnel to effect repairs on the
machine not approved by Excel as 'suitable' for your particular machine(s); (3) transportation or relocation; (4) relocation
of machine(s) outside of Excel's authorized servicing area; (5) circuit board repairs or replacement costs when you do not
have your machine connected to an Excel approved surge protection device; (6) service calls caused by any additions to, or
changes to the customer's computer or network environment. Customer's network is defined as anything on the network
side of the cable connecting the machine to the local area network. If customer network service is required, those services
can be provided by Excel on a billable basis at the current billable rate. If your customer account is current the billable rate
may be discounted by 30%.
i
DocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
JV
� Client:
Address:
BUS/MESS SYSTEMS, /NC.
360.443.2220 ■ 253.473.9663 ■ 800.922.9449
www.excelbusinesssystems.net
Service Contract
CITY OF PORT ORCHARD
216 PROSPECT STREET
PORT ORCHARD, WA 9836
Equipment: CANON IR ADV C5540
Condition: OWNED
CUSTOMER #: P1008
6 Contact: BRANDY WALLACE
Phone: 360-876-7030
Email: bwallace@portorchardwa.gov
Serial Number: XUP04285 (Police)
Surge Protector: YES
Contract: imageCARE Gold Plus
Please see imageCARE Programs for complete details.
Billing Cycle: MONTHLY
START: JANUARY 01, 2024 END: DECEMBER 31, 2026
Start Meter
Black
Color
Scan
**
**
N/A
Covered
0
0
N/A
Additional images .0078
.0667
N/A
Client Acceptance
Date: December 22, 2023
Sales Rep: Mark Trenary
**BEGINNING METERS TO BE TAKEN ON 12/29/2023
RATE PER BILLING CYCLE: AS USED
*Does not include tax, overages and/or bilUng fees if applicable
F�Uocublgnea oy:
Signature:b P46t&A-SWA,
�
Rob Putaansuu
Print Name:
Your Locally Owned Imaging Partner
DocuSign Envelope ID: 42B80F39-ABFC-477B-AOC7-C64FA4C9254B
Excel Business Systems, Inc.
imageCARE Service Contract
General Terms and Conditions
PURPOSE: This contract covers the cost for adjustments, repairs, and replacements of parts and supplies items, excluding
staples and paper, necessitated by normal use of the equipment. All damages or losses resulting from accident, misuse, or
other events such as fire, theft, water damage or ANY OTHER CAUSE EXTERNAL to the machine are not covered. The use of
unauthorized parts, components, modifications, or personnel to effect repairs or changes will be considered misuse and
repairs will be billed at the current billable rate. This contract does not cover loss of use or production. Services under this
contract do not assure uninterrupted operation of the machine. Excel is not responsible for failure to render services due to
causes beyond our control.
TERMS: This Service Contract is effective for 36 months or as specified under Additional Terms as to each unit of newly
purchased Equipment. The contract will be automatically renewed at 1 year terms unless written notice is received by Excel
at least 30 days prior to the expiration date. The customer then agrees to pay the then current annual cost rate for the new
contract. If the contract is not renewed, the Customer is responsible for returning all unused supplies to Excel's office at the
Customer's expense. If supplies are not returned within 30 days of non -renewal of contract, Excel will invoice Customer for
full retail value of supplies. If you cancel at any time other than at least 30 days prior to the expiration date, we are not
obligated to issue any credit invoice or refund. Additionally, Excel reserves the right to bill customer pro -rated usage for any
maintenance kits, imaging units, or fuser units installed in customers equipment in the previous 60 days.
PAYMENT DEFAULT OR BREACH OF CONTRACT: Failure to pay within 30 days of invoice for any payment due will put this
contract on a credit hold. All parts and service rendered during that time period will be charged separately. If the Customer
does not pay all charges, billed under the terms of this Contract, promptly when due, or in the event of a breach of any of the
other terms of the Agreement, Excel may (1) refuse to service the equipment until remittance is made, (2) provide service
on "Per Call" billable rates, (3) require C.O.D. payment in full at the time of service (and any supplies) at Excel's "Per Call"
billable rates, and (4) take any and all other actions as provided by law. Such remedies shall be cumulative, and the waiver
of any one breach by customer shall not be deemed a waiver or any other or subsequent breach.
AMENDMENTS: Verbal agreements are not part of this contract. No one is authorized to change, alter, or amend the terms
and conditions of this contract unless agreed to in writing by officers of Excel. This contract is nontransferable by the
customer.
MAINTENANCE: Execution of a contract service call will be made during normal business hours (8:30 to 5:00 Monday thru
Friday) on the equipment specified on this contract. Work requested to be done outside Excel's normal working hours WILL
BE CHARGED FOR at the current billable rate with a 4 hour MINIMUM charge. Periodic inspections for the purpose of
rendering preventative maintenance (PM's) and servicing will be made on dates specified by Excel. These inspections will
be based on a calendar year or meter schedule depending on the operating conditions of the equipment. All PM's will be
performed as per FACTORY specified intervals.
CUSTOMER OBLIGATIONS: Throughout the term of this contract you shall (1) monitor the machine operation and notify us
if you determine that the equipment is in need of repair; (2) permit Excel to enter the property where the equipment is
located to inspect it an any reasonable time; (3) provide Excel with a reasonable amount of space to make necessary
inspections or repairs; (4) supply required electrical power; (5) take responsibility for the daily maintenance of equipment,
to include (a) replacing toner and waste toner bottles as needed, (b) keeping the glass clean, (c) having proper supply
inventory, (d) removal of occasional paper miss -feeds, and (e) provide Excel with accurate meter readings for billing. If you
do not supply meters readings to Excel when requested, Excel reserves the right to estimate your meters, or send an Excel
representative to your location at your expense.
EXCLUSIONS: The following services are not covered under this contract and may cause this contract to be null and void
without refund: (1) repair of damage or the replacement of maintenance parts caused by accident, disaster, neglect, abuse or
misuse of the machine; (2) the use of parts, supplies, components, modifications or personnel to effect repairs on the
machine not approved by Excel as 'suitable' for your particular machine(s); (3) transportation or relocation; (4) relocation
of machine(s) outside of Excel's authorized servicing area; (5) circuit board repairs or replacement costs when you do not
have your machine connected to an Excel approved surge protection device; (6) service calls caused by any additions to, or
changes to the customer's computer or network environment. Customer's network is defined as anything on the network
side of the cable connecting the machine to the local area network. If customer network service is required, those services
can be provided by Excel on a billable basis at the current billable rate. If your customer account is current the billable rate
maybe discounted by 30%.
DocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
BURIVESS SYSTEMS, //VC.
360.443.2220 ■ 253.473.9663 ■ 800.922.9449
www.excelbusinesssystems.net
Service Contract
Client: CITY OF PORT ORCHARD
Address: 216 PROSPECT STREET
PORT ORCHARD, WA 98366
Equipment: CANON IR ADV C5550
Condition: OWNED
CUSTOMER #: P1008
Contact: BRANDY WALLACE
Phone: 360-876-7030
Email: bwallace@portorchardwa.gov
Serial Number: XUG03615 (DCD)
Surge Protector: YES
Contract: imageCARE Gold Plus
Please see imageCARE Programs for complete details.
Billing Cycle: MONTHLY
START: JANUARY 01, 2024 END: DECEMBER 31, 2026
Black
Color
**
Scan
Start Meter
**
N/A
Covered
0
0
N/A
Additional images
.0078
.053
N/A
Client Acceptance
Date: December 22, 2023
Sales Rep: Mark Trenary
**BEGINNING METERS TO BE TAKEN ON 12/29/2023
RATE PER BILLING CYCLE: AS USED
*Does not include tax, overages and/or billing fees if applicable
DocuSigned by:
Signature:
Rob Putaansuu
Print Name:
Your Locally Owned Imaging Partner
DocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
Excel Business Systems, Inc.
imageCARE Service Contract
General Terms and Conditions
PURPOSE: This contract covers the cost for adjustments, repairs, and replacements of parts and supplies items, excluding
staples and paper, necessitated by normal use of the equipment. All damages or losses resulting from accident, misuse, or
other events such as fire, theft, water damage or ANY OTHER CAUSE EXTERNAL to the machine are not covered. The use of
unauthorized parts, components, modifications, or personnel to effect repairs or changes will be considered misuse and
repairs will be billed at the current billable rate. This contract does not cover loss of use or production. Services under this
contract do not assure uninterrupted operation of the machine. Excel is not responsible for failure to render services due to
causes beyond our control.
TERMS: This Service Contract is effective for 36 months or as specified under Additional Terms as to each unit of newly
purchased Equipment. The contract will be automatically renewed at 1 year terms unless written notice is received by Excel
at least 30 days prior to the expiration date. The customer then agrees to pay the then current annual cost rate for the new
contract. If the contract is not renewed, the Customer is responsible for returning all unused supplies to Excel's office at the
Customer's expense. If supplies are not returned within 30 days of non -renewal of contract, Excel will invoice Customer for
full retail value of supplies. If you cancel at any time other than at least 30 days prior to the expiration date, we are not
obligated to issue any credit invoice or refund. Additionally, Excel reserves the right to bill customer pro -rated usage for any
maintenance kits, imaging units, or fuser units installed in customers equipment in the previous 60 days.
PAYMENT DEFAULT OR BREACH OF CONTRACT: Failure to pay within 30 days of invoice for any payment due will put this
contract on a credit hold. All parts and service rendered during that time period will be charged separately. If the Customer
does not pay all charges, billed under the terms of this Contract, promptly when due, or in the event of a breach of any of the
other terms of the Agreement, Excel may (1) refuse to service the equipment until remittance is made, (2) provide service
on "Per Call" billable rates, (3) require C.O.D. payment in full at the time of service (and any supplies) at Excel's "Per Call"
billable rates, and (4) take any and all other actions as provided by law. Such remedies shall be cumulative, and the waiver
of any one breach by customer shall not be deemed a waiver or any other or subsequent breach.
AMENDMENTS: Verbal agreements are not part of this contract. No one is authorized to change, alter, or amend the terms
and conditions of this contract unless agreed to in writing by officers of Excel. This contract is nontransferable by the
customer.
MAINTENANCE: Execution of a contract service call will be made during normal business hours (8:30 to 5:00 Monday thru
Friday) on the equipment specified on this contract. Work requested to be done outside Excel's normal working hours WILL
BE CHARGED FOR at the current billable rate with a 4 hour MINIMUM charge. Periodic inspections for the purpose of
rendering preventative maintenance (PM's) and servicing will be made on dates specified by Excel. These inspections will
be based on a calendar year or meter schedule depending on the operating conditions of the equipment. All PM's will be
performed as per FACTORY specified intervals.
CUSTOMER OBLIGATIONS: Throughout the term of this contract you shall (1) monitor the machine operation and notify us
if you determine that the equipment is in need of repair; (2) permit Excel to enter the property where the equipment is
located to inspect it an any reasonable time; (3) provide Excel with a reasonable amount of space to make necessary
inspections or repairs; (4) supply required electrical power; (5) take responsibility for the daily maintenance of equipment,
to include (a) replacing toner and waste toner bottles as needed, (b) keeping the glass clean, (c) having proper supply
inventory, (d) removal of occasional paper miss -feeds, and (e) provide Excel with accurate meter readings for billing. If you
do not supply meters readings to Excel when requested, Excel reserves the right to estimate your meters, or send an Excel
representative to your location at your expense.
EXCLUSIONS: The following services are not covered under this contract and may cause this contract to be null and void
without refund: (1) repair of damage or the replacement of maintenance parts caused by accident, disaster, neglect, abuse or
misuse of the machine; (2) the use of parts, supplies, components, modifications or personnel to effect repairs on the
machine not approved by Excel as 'suitable' for your particular machine(s); (3) transportation or relocation; (4) relocation
of machine(s) outside of Excel's authorized servicing area; (5) circuit board repairs or replacement costs when you do not
have your machine connected to an Excel approved surge protection device; (6) service calls caused by any additions to, or
changes to the customer's computer or network environment. Customer's network is defined as anything on the network
side of the cable connecting the machine to the local area network. If customer network service is required, those services
can be provided by Excel on a billable basis at the current billable rate. If your customer account is current the billable rate
may be discounted by 30%.
DocuSign Envelope ID: 42B8OF39-ABFC-477B-AOC7-C64FA4C9254B
EXCEL,
BUSINESS SYSTEMS, INC.
360.443.2220 ■ 253.473.9663 ■ 800.922.9449
www.excelbusinesssystems.net
Service Contract
Client: CITY OF PORT ORCHARD I CUSTOMER #: P1008
Address: 216 PROSPECT STREET Contact: BRANDY WALLACE
PORT ORCHARD, WA 98366 Phone: 360-876-7030
Email: bwallace@portorchardwa.gov
Equipment: CANON IR ADV C5560 I Serial Number: XTZ03011 (Finance/Admin)
Condition: OWNED Surge Protector: YES
Contract: imageCARE Gold Plus
Please see imageCARE Programs for complete details.
Billing Cycle: MONTHLY
START: JANUARY 01, 2024 END: DECEMBER 31, 2026
i Black
Start Meter
Covered 0
Color Scan
** N/A
0 N/A
Additional images 1 .0078 .053 N/A
**BEGINNING METERS TO BE TAKEN ON 12/29/2023
RATE PER BILLING CYCLE: AS USED
*Does not include tax, overages and/or billing fees if applicable
Docu Signed by:
Client Acceptance F�b P4aALASW
Signature:
Date: December 22, 2023 Rob Putaansuu
Sales Rep: Mark Trenary Print Name:
Your Locally Owned Imaging Partner
DocuSign Envelope ID: 42B80F39-ABFC-477B-AOC7-C64FA4C9254B
Excel Business Systems, Inc.
imageCARE Service Contract
General Terms and Conditions
PURPOSE: This contract covers the cost for adjustments, repairs, and replacements of parts and supplies items, excluding
staples and paper, necessitated by normal use of the equipment. All damages or losses resulting from accident, misuse, or
other events such as fire, theft, water damage or ANY OTHER CAUSE EXTERNAL to the machine are not covered. The use of
unauthorized parts, components, modifications, or personnel to effect repairs or changes will be considered misuse and
repairs will be billed at the current billable rate. This contract does not cover loss of use or production. Services under this
contract do not assure uninterrupted operation of the machine. Excel is not responsible for failure to render services due to
causes beyond our control.
TERMS: This Service Contract is effective for 36 months or as specified under Additional Terms as to each unit of newly
purchased Equipment. The contract will be automatically renewed at 1 year terms unless written notice is received by Excel
at least 30 days prior to the expiration date. The customer then agrees to pay the then current annual cost rate for the new
contract. If the contract is not renewed, the Customer is responsible for returning all unused supplies to Excel's office at the
Customer's expense. If supplies are not returned within 30 days of non -renewal of contract, Excel will invoice Customer for
full retail value of supplies. If you cancel at any time other than at least 30 days prior to the expiration date, we are not
obligated to issue any credit invoice or refund. Additionally, Excel reserves the right to bill customer pro -rated usage for any
maintenance kits, imaging units, or fuser units installed in customers equipment in the previous 60 days.
PAYMENT DEFAULT OR BREACH OF CONTRACT: Failure to pay within 30 days of invoice for any payment due will put this
contract on a credit hold. All parts and service rendered during that time period will be charged separately. If the Customer
does not pay all charges, billed under the terms of this Contract, promptly when due, or in the event of a breach of any of the
other terms of the Agreement, Excel may (1) refuse to service the equipment until remittance is made, (2) provide service
on "Per Call" billable rates, (3) require C.O.D. payment in full at the time of service (and any supplies) at Excel's "Per Call"
billable rates, and (4) take any and all other actions as provided by law. Such remedies shall be cumulative, and the waiver
of any one breach by customer shall not be deemed a waiver or any other or subsequent breach.
AMENDMENTS: Verbal agreements are not part of this contract. No one is authorized to change, alter, or amend the terms
and conditions of this contract unless agreed to in writing by officers of Excel. This contract is nontransferable by the
customer.
MAINTENANCE: Execution of a contract service call will be made during normal business hours (8:30 to 5:00 Monday thru
Friday) on the equipment specified on this contract. Work requested to be done outside Excel's normal working hours WILL
BE CHARGED FOR at the current billable rate with a 4 hour MINIMUM charge. Periodic inspections for the purpose of
rendering preventative maintenance (PM's) and servicing will be made on dates specified by Excel. These inspections will
be based on a calendar year or meter schedule depending on the operating conditions of the equipment. All PM's will be
performed as per FACTORY specified intervals.
CUSTOMER OBLIGATIONS: Throughout the term of this contract you shall (1) monitor the machine operation and notify us
if you determine that the equipment is in need of repair; (2) permit Excel to enter the property where the equipment is
located to inspect it an any reasonable time; (3) provide Excel with a reasonable amount of space to make necessary
inspections or repairs; (4) supply required electrical power; (5) take responsibility for the daily maintenance of equipment,
to include (a) replacing toner and waste toner bottles as needed, (b) keeping the glass clean, (c) having proper supply
inventory, (d) removal of occasional paper miss -feeds, and (e) provide Excel with accurate meter readings for billing. If you
do not supply meters readings to Excel when requested, Excel reserves the right to estimate your meters, or send an Excel
representative to your location at your expense.
EXCLUSIONS: The following services are not covered under this contract and may cause this contract to be null and void
without refund: (1) repair of damage or the replacement of maintenance parts caused by accident, disaster, neglect, abuse or
misuse of the machine; (2) the use of parts, supplies, components, modifications or personnel to effect repairs on the
machine not approved by Excel as 'suitable' for your particular machine(s); (3) transportation or relocation; (4) relocation
of machine(s) outside of Excel's authorized servicing area; (5) circuit board repairs or replacement costs when you do not
have your machine connected to an Excel approved surge protection device; (6) service calls caused by any additions to, or
changes to the customer's computer or network environment. Customer's network is defined as anything on the network
side of the cable connecting the machine to the local area network. If customer network service is required, those services
can be provided by Excel on a billable basis at the current billable rate. If your customer account is current the billable rate
may be discounted by 30%.