HomeMy WebLinkAbout103-24 - Rarestep, Inc., dba Fleetio - ContractDocusign Envelope ID: F10DC78B-20E5-4D0A-B3C3-CB87B19A29F2
Fleetio
Raractan Inr dba Fleeti(
Customer Information
Customer: City of Port Orchard
Account ID: 389959
Account Executive: Rachel Wright
Order Information
Order Form
Contact: Robert Putaansuu
Billing Email: sdunham@portorchardwa.gov
Billing Address: 216 Prospect Street, Port Orchard,
Washington 98366, United States
Quote Expiration Date: July 31, 2024 Initial Term: 12 months
Initial Term Start Date: July 26, 2024 Reference: 0065G00000ytVxxQAE
Initial Term End Date: July 25, 2025
Subscriptions
Product
Quantity
Price
Per Payment Amount
Premium Subscription
L 100
_ $108.00
$10,800.00
Fleetio is required to charge sales tax on your order pursuant to certain state and local tax laws where it is registered to
collect tax. Any applicable tax charges will appear separately on your invoice.
Payments
Upon execution of this Order Form and for each Renewal Term, if applicable, Customer shall pay the fees as
described above. All monetary amounts are in United States dollars unless otherwise expressly stated.
Credit card or bank account (ACH) must be added to automatically process payments ("AutoPay"). Instructions
will be sent upon agreement completion. The following types of customers are required to pay via AutoPay, with
first payment to be made on the Initial Term Start Date and on the first day of each payment period thereafter (as
indicated under "Payment Frequency" above, "Payment Period"): those on the Essential Plan, and those on any
other Plan having an annual (or annualized) payment of less than $5,000.
Payment is due in full within 30 Days days of receipt for all invoices not paid via AutoPay as specified below. If
Customer is paying by remittance (as specified below), then an invoice shall be issued on the Initial Term Start
Date and on the first day of each Payment Period thereafter, if any.
Product Payment Frequency Payment Type
Premium Subscription Annual Remittance
Tax Exemption Information
Tax Exempt Customer: No
Onboarding Services
All onboarding services must be used within the 90 -day period following the Initial Term Start Date. Customer
and Fleetio agree to begin onboarding services within 30 days of the Initial Term Start Date.
Docusign Envelope ID: F10DC78B-20E5-4D0A-B3C3-CB87B19A29F2
Subscription Terms and Conditions
The parties agree to be legally bound by the Fleetio Master Subscription Agreement found at
https://www.fleetio.com/terms/msa ("MSA") and this Order Form. In the case of any conflict among the
preceding documents, the MSA shall govern. The MSA and this Order Form constitute the entire agreement
between the parties for the services above and cannot be modified (including by any purchase order not
explicitly referenced and incorporated herein) without the prior written consent of both parties.THERE SHALL
BE NO FORCE OR EFFECT TO ANY DIFFERENT TERMS OF ANY RELATED PURCHASE ORDER OR SIMILAR
FORM EVEN IF SIGNED BY THE PARTIES AFTER THE DATE HEREOF.
Rarestep, Inc., dba Fleetio
DocuSigned by:
Controller
7636299A4B484FD...
Signature Title
Kasey R. Powell 7/24/2024
City of Port Orchard
ESigned by:
6tiwL pVf S Mayor
3B96492E3F5847D_.
Signature Title
Robert Putaansuu 7/24/2024
Name Date Name Date
Fleetio Support
Schedule: Fleetio Support Services
During the Term of this Order Form, Fleetio shall provide assistance to Customer via email, telephone, and
online chat during normal Fleetio business hours as set forth on Fleetio's website
(https://www.fleetio.com/contact). Further, Customer shall have access to support documentation via
Fleetio products at any time.
Fleetio shall use reasonable commercial efforts to correct, at no additional charge, any reproducible errors
reported by Customer within the timeframes described in the table below:
Category
Critical
Production
Incidents
Severity Definition
P1 Service
Down/Unusable:
An essential
customer business
service is critically
impacted and
there is no
workaround
available.
Acknowledgement SLA
Within 1 business hour
of the incident being
logged by Customer via
the Fleetio support
portal. Status updates
may also be available at
status.fleetio.com.
Resolution SLA
ASAP.
Docusign Envelope ID: F10DC78B-20E5-4DOA-B3C3-CB87B19A29F2
Non -Critical
Production
Incidents
Non -Critical
Production
Incidents
P2 Service Severely
Impaired: An
essential business
service is
impacted.
All other Service Usable:
Requests There is very little
to no impact to the
business. There
may or may not be
a workaround
available. May
reflect an area or
possible service
enhancement
Within 8 business hours
of the incident being
logged by Customer via
the Fleetio support
portal.
Within 3 business days
of the incident being
logged by Customer via
the Fleetio support
portal.
Will be scheduled ASAP
to be addressed as the
product development
schedule permits.
Will be scheduled when
there are enough similar
cases accumulated to be
addressed in an update.
Fleetio shall review all requests for improvements and new functionality, but Fleetio shall have no obligation
to provide any modifications to the Services.
Fleetio reserves the right, from time to time, to make modifications to support services (or particular
components thereof), provided that such modifications do not materially reduce the support services in
effect as of the Effective Date of this Order Form. Fleetio shall notify Customer of any such changes to
support services.
Deal Desk Initials:
AE Initials:
ADS
LIDS
!