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HomeMy WebLinkAbout103-25 - Language Line Services, Inc. - Contract Statement of WorkDocusign Envelope ID: 427B4DCE-E449-4614-9C15-8CCDF22E9B39 Language Line Services, Inc. Statement of Work LanguageLine® PhonesM Interpreting Client Name ("Customer"): Port Orchard Police Department Client # (if applicable): This Statement of Work is subject to the Master Service Agreement between Customer and Language Line Services, Inc. ("LanguageLine®"). This document is the sole document that reflects pricing for these services and must be signed by an authorized representative from the Customer. Pricing is only approved upon a signature by an authorized officer of LanguageLine. Pricing changes, if any, will be reflected on next month's invoice. 1. LANGUAGELINE PHONE INTERPRETING 1.1. SCOPE OF WORK (a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer's service providers and individuals with Limited English Proficient (LEP) by converting spoken language statements between English and another language. (b) SERVICE DELIVERY. Services are delivered on -demand via telephone, as initiated by Customer's service providers and invoiced monthly following service delivery. Services are available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including holidays, in over 240 spoken languages. 1.2. PHONE INTERPRETING FEES (a) INITIAL ENROLLMENT including Client Identification ("CID") service accounts....... Waived (b) ADDITIONAL SERVICE ACCOUNTS after initial enrollment, per CID ....................... Waived (c) MONTHLY MINIMUM per CID.................................................................................... Waived (d) PLATFORM ACCESS FEE per call............................................................................ Waived (e) THIRD PARTY DIAL OUT FEE per call...................................................................... Waived (f) TELECOMMUNICATION SURCHARGE in accordance with the Telecommunications Act of 1996............................................................................................................................. Waived (g) OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME. See 1.2(h) for Per Minute Usage Fees. No additional fees apply to schedule an interpreter appointment. Cancellation fee for any cancelled or missed appointment ........................................ $200.00 (h) PER MINUTE USAGE FEES for LanguageLine Phone and LanguageLine® App(SM)Audio Interpreting Language Tiers Languages Per Minute Charge 1 Spanish $0.98 2 Chinese (Mandarin and Cantonese), French, Japanese, Korean, $0.98 Russian, and Vietnamese 3 Armenian, German, Haitian Creole, Italian, Cambodian (Khmer), $0.98 Polish, and Portuguese 4 Farsi, Tagalog, Thai, Urdu, and all other languages $0.98 1.3. PHONE INTERPRETING EQUIPMENT (a) OPTIONS AND DEFINITIONS. Equipment purchase and lease options are available for the equipment identified below for use with the Phone Interpreting services. All Equipment requests must be submitted in writing over the term of this Agreement and the appropriate fees will apply. (b) PHONE INTERPRETING EQUIPMENT LEASE FEES. A monthly lease fee per unit applies, and the Equipment remains the property of LanguageLine. The monthly fee covers the cost of equipment programming and providing any necessary replacements and maintenance. 1 SolutionTM Analog Dual Handset Phone....................................................................... $4.50 © 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanouageLine.com • CONFIDENTIAL INFORMATION • REV 10.01.25 • 1 Docusign Envelope ID: 427B4DCE-E449-4614-9C15-8CCDF22E9B39 Language Line Services, Inc. Statement of Work LanguageLine® Phones"' Interpreting 1Solution Dual Handset IP Phone.................................................................................$12.50 Panasonic® Cordless Phone with Dual Handsets........................................................ $10.50 (c) PHONE INTERPRETING LEASED EQUIPMENT ADDITIONAL TERMS. Upon the termination of the Agreement, Customer shall, at its cost, return the Equipment to Language Line Services within thirty (30) days following the termination date. Customer acknowledges that ownership of the Equipment remains with Language Line Services, and that the Equipment must be returned upon the termination of the Agreement. If Customer fails to return the Equipment to Language Line Services within the 30 -day period, Language Line Services may invoice Customer $175.00 per each equipment item not returned and Customer agrees to pay that invoice within thirty (30) days of the invoice date. (d) PHONE INTERPRETING EQUIPMENT PURCHASES. The following Equipment is available for purchase from LanguageLine during the life of the agreement. Upon depletion of current Equipment models and release of new Equipment models, updated pricing will automatically apply. Purchased equipment is covered by a one-year replacement warranty from the manufacturer. Standard rates at the time of purchase will apply. If applicable, proof of sales tax exemption must be provided to TaxDepartment@languageline.com and Activations@languageline.com. Details will be available from your Account Executive. 1Solution Analog Dual Handset Phone......................................................................... $60.00 1Solution Dual Handset IP Phone............................................................................... $150.00 Cordless Phone with Dual Handsets................................................................................. $125.00 PanasonicHeadset....................................................................................................... $25.00 Handsets....................................................................................................................... $10.00 Handset Splitters (price per unit)..................................................................................... $6.00 Wall Splitters (price per unit)........................................................................................... $6.00 2. OTHER FEES 2.1. FINANCE FEE. Finance fee is applied to any past due balance. Interest will accrue from the date on which payment is due at a rate equal to the lesser of 1.5% per month or the maximum permitted by applicable law. 2.2. OPTIONAL PAPER INVOICE. Electronic invoices are provided at no charge. Paper invoice fee is applied if a paper invoice is required by the Customer........................................................... $1.75 2.3. OPTIONAL CUSTOMIZATIONS (a) Report configuration per hour $250.00 (b) Report maintenance per month $30.00 (c) Training assistance on site per day per training $500.00 (d) Training materials development per hour $179.00 © 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanouageLine.com • CONFIDENTIAL INFORMATION • REV 10.01 .25 • 2 Docusign Envelope ID: 427B4DCE-E449-4614-9C15-8CCDF22E9B39 Language Line Services, Inc. Statement of Work LanguageLine® Phones"' Interpreting The person signing this SOW on behalf of Customer certifies that such person has read, acknowledges, and understands all of the terms and conditions, and is fully authorized to execute this SOW on behalf of and bind the Customer to all its terms and conditions. Both Parties agree the delivery of the signed SOW by facsimile or e-mail or use of a facsimile signature or electronic signature or other similar electronic reproduction of a signature shall have the same force and effect of execution and delivery as the original signature, and in the absence of an original signature, shall constitute the original signature. © 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • CONFIDENTIAL INFORMATION • REV 10.01 .25 • 3