027-22 - Efficiency Inc. - ContractEfficiency Inc. Technical Support Agreement
As an Efficiency, Inc. technical support contract customer, "Port Orchard Municipal" will
receive (1) one-year from 02/09/2022-02/08/2023 (term of agreement) which
includes:
• Full parts and labor warranty both hardware & software with replacement of parts that
are defective or become worn in the course of normal use.
• Calls for service during normal business hours will be returned in less than 4 business
hours. Service issues not resolvable remotely will result in priority dispatch for onsite
service.
• "Labor and parts required as a result of improper use, mishandling or damage through
accident or unauthorized service performed by anyone other than our service
department will be chargeable (see Rates for Chargeable Service Under Contract below).
• Service will be performed during normal business hours of 8:00 a.m. to 5:00 p.m.
Monday through Friday excluding holidays.
• On -site education after initial installation & training.
• Unlimited calls from 8:00 a.m. to 5:00 p.m. PST to Efficiency Inc. excluding holidays
and weekends.
• Electronic logging of issues and questions to FTR (email & Web) 24 hours per day.
• Unlimited access to the FTR Knowledge Base.
• On-line access and hardcopies of all released Technical Support memos.
• Ol-line access to product documentation.
• Software fixes via electronic download.
• Free downloads of service packs.
• Automatic renewal invoice is sent 30+ days prior to expiration of the terni of the
agreement. Payment must be received prior to expiration of the term of agreement to
avoid cancellation of contract. Lapsed service agreements require on -site inspection at
customers expense before contract can be re -instated.
"Rates Rates for Chargeable Service Under Contract
• Gmtract Hardware/Software On -Site Service Rate:
$125.00 per hour on -site, plus $100.00 per hour travel and parts.
• Contract Hardware/Software Shop Rate:
Minimum shop charge is $125.00 per hour, plus parts and shipping. Sho charge
applies to carry -in and mail -in.
• Non -Contract Telephone Support Rate:
$125.00 per hour billed in 15 minute increments at $31.25.
Please Note
• All customer account balances must be current before local service/suppc rt will be
provided.
• Pricing is subject to change without prior notice for chargeable services a d
renewals are subject to 2% annual increase.
• Customers not covered by a Support Agreement willi be charged the stan and
rate of $185.00 per hour on -site, plus $100.00 per f our travel, parts and applicable
expenses, during normal business hours.
7&hxl art 1 8 ❑22
Customer Signature & Date Efficiency, Inc. & Date
Please sign and email back to Karri Boerner at karrib@eff-inc.com Th nk You!
Efficiency, Inc. 4742 42"d Ave SW #468, Seattle WA 981 6
Port Orchard Municipal
216IProspect St
Port Orchard, WA 98366
Contact: Sharon Ells
360 476-1701
sQlls6cjtVpJR2rtorchard.us
Customer: 160049
Reference: MA.006
Renewal Date: 02/09/
Renewal $: $ 834.00
Customer has had a maintenance contract since 2005.
Accessories and supplies are excluded from maintenance agreement.
Equipment covered on maintenance agreement:
Equipment
Serial Number
Reporter 2.1
OOOGR210ES1216
Log Dotes 2.1 Standard
OOIGL21OE61453
Clock
0432-12953
MOTU 8Pre USB Mixer
31218
Should you have any questions, we can be reached at:
Office:
206-768-2800
Toll -Free:
888-768-2888
Fax:
206-768-2806
Sales:
Frank Romero
Service:
Frank Romero
Billing:
Karr! Boerner
Owner:
]an Castle
fromeroPEff-Inc.com
fromero(@Eff-Inc.com
karrib@Eff-Inc.com
icastle@Eff-Inc.com
Efficiency, Inc. is celebrating its' 68t" year in business and we look
continlued relationship with your organization.
ird to a
Renerals are subject to 20/a annual increase.
Payment must be received by the contract renewal date listed a ove to
avoidlcancellation of contract. Once a contract has lapsed it will require an
on -sine inspection at customers expense before
contract can be e-
i nstated.
Thank You,
Efficiency, Inc.
Efficiency, Inc. 4742 42"d Ave SW #4681 Seattle WA 9816
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