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014-19 - Efficiency, Inc. - ContractPort Orchard un c pa 2LG Prospect Port Orchard, A 98366 Contact: Sharon E s 360-976-L70L Equipment Reporter 2.L Log Notes 2.1 Standard Clock MOTU 8Pre USB Mixer Customer: eference: Renewa Date: 160049 MA.OO600 o2loel te Renewa $: $ 834.OO Customer has had a maintenance contract since 2005. Accessories and supplies are excluded from maintenance agreement. Equipment covered on maintenance agreement: Serial Number 000GR2 10E8 L2t6 001G1210E61453 o432-L2953 31218 Should you have any questions, we can be reached at: Office: Toll-Free: Fax: Sales: Service: Billing: Owner: 206-768-2800 888-768-2888 206-768-2806 Frank Romero Frank Romero Karri Boerner Jan Castle fromero@Eff-Inc.com fromero@Eff-Inc.com karrib@ Eff-I nc. com icastle@Eff-Inc.com Efficiency, Inc. is ce ebrating its' 65th year in business and we look forward to a continued relationship with your organization. Renewa s are su ect to 20/o annua ncrease. Pay ent ust be rece ved by the contract renewa date I sted above to avo d cance ation of contract. Once a contract has apsed t w requ re an on s te nspect on at customers expense before contract can be re- nstated. Thank You, E ic ency, Inc. E c ency, Inc. 4742 42nd Ave S #468, Seatt e A 98116 Contract No. 014-19 As an EfFiciency, Inc. technical support contract customer, "Port Orchard un c pa " witl receive (1) one-year from O2lOgllg-O2lOAl2g^ (term of agreement) which includes:o Full parts and labor warranty both hardware & software with replacement of parts that are defective or become worn in the course of normal use.. Calls for service during normal business hours will be returned in less than 4 business hours. Service issues not resolvable remotely wil! result in priority dispatch for onsite service.. **Labor and parts required as a result of improper use, mishandling or damage through accident or unauthorized seruice performed by anyone other than our service department will be chargeable (see Rates for Chargeable Service Under Contract below).. Service will be performed during norrnal business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday excluding holidays.. on-site education after initial installation & training.. Unlimited calls from 8:00 a.m. to 5:00 p.m. PST to Efficiency Inc. g holidays and weekends.. Electronic logging of issues and questions to FTR (email & Web) 24 hours per day.o Unlimited access to the FTR Knowledge Base.. On-line access and hardcopies of all released Technical Support memos.o On-line access to product documentation.. Software fixes via electronic download.. Free downloads of service packs and minor version upgrades.. Full version upgrades at a reduced cost (during promo[ion period). ' Automatic renewal invoice is sent 30+ days prior to expiration of the term of theagreement. Payment rnust be received prior to expiration of the term of agreement to avoid cancellation of contract. Lapsed service agreements require on-site inspection at customers expense before contract can be re-instated. o contract Hardware/software on-site service Rate: $125.00 per hour on-site, plus $1OO.OO per hour travel and parts.. Contract Hardware/Software Shop Rate: Minimum shop charge is $125.00 per hour, plus parts and shipping. Shop charge applies to carry-in and mail-in.. Non-Contract Telephone Support Rate: $125.00 per hour billed in 15 minute increments at $31.25. o All customer account balances must be current before local service/support wi1 beprovided. ' Pricing is subject to change without prior notice for chargeable seruices andrenewals are subject to 2o/o annual increase. ' Customers not coveled by a Support Agreement will be charged the standardrate of $185.00 per hour on-site, ptus $1OO.OO per hour trav-el, parts and applicable expenses, during normal business hours. Customer Sig ture & Date Please sign and emai! back to Karri Boerner at karrib@eff-inc.com Thank you! Eff c €Dcy, rnc. 4142 42ad Ave s #468,, seatt e A ggl1o Efficiency, Inc. & Date EFFICIE CY, INC. 4742 42ND AVE S #46AsE LE, WA 98116 206 768 2800 SOLD TO: CUSTOMER # 160049 PORT ORCHARD MUNICIPAL SHARON ELLS 2T6 PROSPECT ST PORT ORCHARD, WA 98356 I VOICE #: 600119 INVOICE D E: 12l30lt8 TE S: NET 30 DAYS PO#: S A O ELLS SHIP TO: SAME AS SOLD TO PICI G $ 834.001 FTR ANNUAL MAINTENANCE AGREEMENT -RENEWAL DATE rS O2lO9lL9* -SEE ATTACHED FOR DETAILS -L.C. 1802 SALES TAX RATE 9,OO/O 75.06 'rPayment must be received by the contract renewa date sted above to avo d cance ation of contract. Once a contract has apsed, t w require an on s te inspection at custo ens expense before contract can be re instated.