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014-19 - Efficiency, Inc. - Contract Amendment Renewal 1Port Orchard un cipa 216 Prospect St Port Orchard, WA 98366 Contact: Sharon E Is 360 876-L70L Eq u ipment Reporter 2.L Log Notes 2.1 Standard CIock MOTU SPre USB Mixer Customer: Reference: Renewa Date: 160049 MA.00600 o2loel20 Renewa $: $ 834.OO Customer has had a maintenance contract since 2005. Accessories and supplies are excluded from maintenance agreement. Equipment covered on maintenance agreement: Serial Number 000GR210E8 L2L6 00 1 GL210E6 L453 0432-L2953 3 1218 Should you have any questions, we can be reached at: Office: Toll-Free: Fax: Sa les : Service: Billing: Owner: 206-768-2800 888-768-2888 206-768-2806 Frank Romero Frank Romero Ka rri Boerner Jan Castle frome ro@ Eff-I nc. com f romero@ Eff-Inc. com karrib@Eff-Inc.com icastle@ Eff-I nc. com Efficlency, Inc. is celebrating its'66th year in business and we look forward to a continued relationship with your organization. Renewals are subject to 2o/o annua ncrease. Payment must be rece ved by the contract renewa date isted above to avo d cance at on of contract. Once a contract has lapsed t w requ re an on s te nspect on at customers expense before contract can be re- nstated. Thank You, Eff ciehcy, Inc. Eff ciehGy, Inc. 4742 42nd Ave S #464 Seatt e A 98116 As an Efficiency, Inc. technical support contract customer, "Port Orchard un c pa " will receive (1) one-year from O2lO9l2O-O2lOel2l (term of agreement) which includes:. Full parts and labor warranty both hardware & software with replacement of parts that are defective or become worn in the course of normal use.. Calls for service during normal business hours will be returned in less than 4 business hours. Service issues not resolvable remotely will result in priority dispatch for onsite service.. x*Labor and parts required as a result of improper use, mishandling or damage through accident or unauthorized service performed by anyone other than our service department will be chargeable (see Rates for Chargeable Service Under Contract below).. Service will be performed during normal business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday excluding holidays.. On-site education after initial installation & training.o Unlimited calls from 8:00 a.m. to 5:00 p.m. PST to Efficiency Inc. excluding holidays and weekends.. Electronic logging of issues and questions to FTR (email & Web) 24 hours per day.. Unlimited access to the FTR Knowledge Base.. On-line access and hardcopies of all released Technical Support memos.. On-line access to product documentation.. Software fixes via electronic download.. Free downloads of service packs and minor version upgrades.. Full version upgrades at a reduced cost (during promotion period).. Automatic renewal invoice is sent 30+ days prior to expiration of the term of the agreement. Payment must be received prior to expiration of the term of agreement to avoid cancellation of contract. Lapsed service agreements require on-site inspection at customers expense before contract can be re-instated. . Contract Hardware/Software On-Site Service Rate: $125.00 per hour on-site, plus $100.00 per hour travel and parts.. Contract Hardwa relSoftware Shop Rate: Minimum shop charge is $125.00 per hour, plus parts and shipping. Shop charge applles to carry-in and mail-in.. Non-Contract Telephone Support Rate: $125.00 per hour billed in 15 minute increments at $31.25. . All customer account balances must be current before local service/support will be provided.. Pricing is subject to change without prior notice for chargeable services and renewals are subject to 2olo annual increase.. Customers not covered by a Support Agreement will be charged the standard rate of $185.00 per hour on-site, plus $100.00 per hour travel, parts and applicable expenses, during normal business hours. L/ L2/2020 Customer Signature & Date I tZ [") Efficiency, Inc. & Date Please sign and email back to Karri Boerner at karrib@eff-inc.com Thank You! Effic ency, Inc. 4742 42nd Ave SW #468, Seattle A 98116 EFFICIENCY, INC. 4742 42ND AVE S #468 sEA LE, A 98116 206-768-2800 SOLD TO: CUSTOMER # 160049 PORT ORCHARD MUNICIPAL SHARON ELLS 2L6 PROSPECT ST PORT ORCHARD, WA 98366 I VOICE #: 6OOL2O I VOICE DATET LlLzl2O2O TER S: ET 30 DAYS PO #: SHARON ELLS SHIP TO: SAME AS SOLD TO qTY pEscRrPTroN PRICING 1 FTR ANNUAL MATNTENANCE AGREEMENT $ 834.00 -RENEWAL DATE rS O2lO9l2O2O -SEE ATTACHED FOR DETAILS -1.C. 1802 SALES TAX RATE 9.Oo/o 75.06 *Payment must be received by the contract renewa date sted above to avo d cance at on of contract. Once a contract has apsed, t w require an on-s te nspect on at customers expense before contract can be re- nstated.